Customer Testimonials
Vonce was a great salesperson and treated me with respect. While I ultimately didn’t end up purchasing from this dealer, I had a really positive interaction throughout the process. I scheduled a test drive appointment and was pleased to find the vehicle had been moved right up front for me to look over. Getting checked in was seamless, and I was quickly on my way for a test drive. I really wish market conditions were different and used vehicles weren’t commanding such a high prices. I would have loved to purchase a vehicle from this dealership. We were ...
Carlo was great. Friendly, thorough and knowledgeable. Took a lot less time than I had expected as well. The coffee machine kicks xxx.
Professional staff was very friendly and kept me well apprised of the progress of my service. Ruby was attentive and engaging. GreT joy
Dealt with Adam Reed, great guy and great salesman. Was honest from the beginning! Great staff and great dealership!
Everything was great. Ruby always takes great care of us, when we have issues with our car.9
Always go above and beyond. Good at explaining any work that needs to be done. Highly recommend
Dave Kaminski showed us the used car we were interested in and stated all info and why the car was priced as it was. He was honest, not pushy, and made this a very pleasant experience. I recommend him with an A+ grade.
Your dealership is great.. Your service department is great because of your honesty in not taking advantage of your customers.I appreciate that.
Stephen Pavlic was great to work with. Everything was completed in one day which was fantastic.
Completed the work as stated. On time Did a great job of keeping me informed of progress
very nice people. Carlo was very helpful to me. Mike and Lois was very nice and helpful also
Bought my 2013 LR4 from out-of-state (Michigan) and this dealer couldn't be more helpful. Mike B kept me informed thru the process letting me know what I would need to complete the deal. I was nervous buying a car sight unseen but there was no problem at all. There was even a slight problem with the check from the bank (bank's fault) but they cleared it up with no problem. The car was spotless when I picked it up. I'd definitely buy my next Land Rover from this dealership.
Bought a 2013 LR4 last week from these guys. Also, bought it from out of state. Mike B made the process very simple. There was even a slight problem with the check from the bank (bank's fault) but they took care of it with no problem. Mike got in the car with us on the test drive and explained everything I need to know to drive the car. Also, they offered an extended warranty but didn't push the sale of that. Strongly suggested it, but didn't push the issue. I hate being pushed to purchase something at a ...
My point of contact Jacqueline was great. She answered all my questions and put forth an outstanding effort in making sure the vehicle I was purchasing was ready.
I had an awesome experience when I purchased my new Velar Range Rover. This was our second purchase with Vonce Isom. He is an amazing sales person and took good care of us.
Text message system was really helpful with ensuring everything ran smoothly. Work was done quickly.
Best car buying experience I have so far. They were quick and very easy to work with. The sales people and financial people were very nice and accommodating while waiting for credit checks to go through.
Outstanding service facility and excellent customer service! Completely satisfied customer!
Great service and amazing staff!
Great dealership. Very efficient. They get you in and out very quickly. I’ll definitely be a customer for a long time.
Excellent service with timely information and responses.
Great cars great service, everyone is very polite and helpful.
Treated well. Given many finance options. Car had the lowest miles for the price range i was lokking into. Researched for weeks and this place couldnt be beat
Great experience! Ruby was awesome ! Thank you for your help and promptness. She kept us updated on the stratus of when the vehicle would be ready !
Christian did a great job taking care of my needs and went above & beyond!! Thank you!!
I am so happy with the customer service I received from Carlo. He kept me updated on what was happening with my vehicle and was so pleasant and knowledgeable during the process. He goes above and beyond for his customers! Also, very happy with the results of the work that was done on my vehicle. I would not take it anywhere else!
Christian was fantastic! He arranged all necessary work to be completed same day. He actually had my vehicle ready ahead of the projected time. I’ve had my Range Rovers serviced here since 2008.
Great experience, we’ll done thoughful and on time for all the work. Alignment was the only required service for this time given an upcoming road trip.
I had an excellent experience! John did a great job finding the vehicle. Darren did an awesome job with the vehicle orientation. Overall, an excellent experience!
Vonce was easy to work with and very efficient during this difficult time in my life. Mr Vonce didn’t know that my daughter was killed at the same time we were making the transaction. He didn’t know that my daughter picked out the exact vehicle I purchased. I’m very grateful.
Hunter was excellent to work with . He spent an hour with me going over the technology of the car which was a huge help. He was able to set up the screens and showed me the ins and outs of the car. He also took the car back in and personally made sure it was in pristine inside and out! He is a huge asset to this dealership!
Ruby is excellent are her job and she is the main reason that I will continue to bring my vehicle for service at this dealership.
My process was great until I actually bought the car and then I couldn’t get my sales person to help me have it delivered. He quit answering me about it and I wasn’t sure how to get delivery accomplished since I had paid for it through the dealership. So I still don’t have the car I bought on Monday
Great experience! No concerns whatsoever. Went in for recall. Explained clearly returned car clean and fixed. Carlo was great! How many more words do I need here?
Thanks Ruby for taking care of my vehicle!!!! Front door service was awesome and exactly what I needed to accommodate my busy work schedule. Thanks, Stacey
Awesome dealership.. Angela was great she went above and beyond to get me the truck I wanted.. And can’t forget about Luis he is fantastic doing everything to get me approved for the truck I wanted. I will definitely refer … Thanks Ziegler
Excellent service!! I recently purchased my car with Angela Nicoll. She was very nice and professional, I highly recommend.
Had an awesome experience with Vonce Isom. Our # 1 salesperson at this dealership. I would totally recommend him.
The customer service from Ruby is just amazing. She is very sweet and understanding. She truly cares and follows up with any and all updates!
Everything was great Christian was amazing person to work with for everything speed up for me! Also Jacklin was so helpful she saw sitting in waiting area frustrated while waiting for a ride she worked her magic for me ride right way! Thank you
Nick was very helpful and kind when dealing with me and the car buying process. Helped me move things over to the new car and a very nice person to talk to while waiting for the papers to be drafted.
I had an appointment at 8:00am, and was out by 9:15am. I was very impressed. The customer service representative-Stephen was so professional, courteous, very knowledgeable and assisted me with a smile. He explained everything to me, answered all my questions and ultimately left me satisfied. Stephen and Land Rover in Schaumburg gets a 5 Star. I will definitely be coming back and recommending this dealership to family and friends. Keep up the great customer service Stephen, you ROCK!!! Thanks MzRange
Great service provided. I appreciate them fitting me in and taking care of the car. Thank you and I will be back for service when needed.
Polite and friendly service from Carlo. Coffee machine in waiting area was out of order as was the car wash, which was somewhat disappointing. Expected more from Range Rover service.
Ruby is awesome. Always kept me up to date. We stopped going to your service because of poor service. Ruby has changed our mind going forward.
Ruby helped in every possible way when our Jaguar overheated on a trip from Virginia to Minnesota and we were stranded on I-65N. Ruby has the car checked first thing next morning, got someone to find the 2006 Jaguar part at another dealership, drove my husband, myself, our cats, and our luggage to a hotel, and generally saved the day.
I leased a 2021 Discovery Sports during end of April and David Kaminski was amazing in assisting me to get the best rates along with my desired trim. Thank you David! You are awesome! Wish you all the best! And my apologies for the delay to acknowledge your support!
Great service! Bill Hans was very accommodating. Just wish they had a loaner available maybe next time will call ahead and reserve with Bill H and Goerge K
splendid straight forward smooth car purchase. Ronnie in sales was puntual a d always kept me informed throughout my out of state car puchase. He is very professional.
Great service and great service advisors
Angela was so informative and helped me pick out the best car possible for me and my little family. I highly recommend especially being a first time car buyer; she made the process so easy and enjoyable.
Very professional customer service and kind as well. They offered expert guidance when selecting the best package to service my car, and Carlo was wonderful with keeping me update throughout the process. Definitely Corning back
1st class all the way. Agreed to a deal over the phone since I live 3 hours away. Beautiful dealership and everyone very curteatous and very professional. I highly recommend this dealership.
Made the deal through email and came in to sign. No pressure and easiest car buying experience that I've had. I dealt with David Kaminski and he was very responsive.
Carlos was very informative and helpful. The dealership is very friendly and I appreciate the option of having a loaner available. Next service scheduled at the end of the month.
Service was great and quicker than expected. The staff is knowledgeable and very professional. I would not look to take my car anywhere else for service.
My service consultant, Carlo A., was very helpful. He is detailed-oriented and prompt on answering my questions. I highly recommend the shop. Btw, the waiting area is great.
Everything about our experience was great including our new car! Our salesperson was Angela who was attentive, paid attention to detail and answered every question that we had. This experience made car buying a breeze.
Able to utilize on line service, normally gives a reasonable time line of bringing your vehicle in. Ruby has a customer driven attitude and does a great job of keeping the customer engaged
Always a good experience. Both sales and service are great!!!
Excellent experience. Carlo was extremely helpful and communicated with me throughout the repair process. The car repairs were finished on time and I appreciated having the loaner.
The team is very nice and efficient. I feel like I can trust Christian, he wasn’t trying to talk me into anything I didn’t need want but was quick to provide a rundown of what I might have needed. I also felt very comfortable in the beautiful waiting area, where I got some work done while waiting. Thanks for making a necessary evil painless.
Thanks Rubi for the great customer service and keeping me up to date with updates. The drop off of the car was very convinient also so thank you for arranging.
Christian was very good and worked with my coupon to make sure I get all services I requested. He kept me informed along the way
Ruby was very helpful , she kept us updated on status of vehicle . When she knew it was gonna take awhile she provided us a service loaner to use . 5 star service
Always a pleasure to have my vehicle serviced here. Easy to make an appointment and staff is friendly. Keeps me informed throughout the whole process.
I recently brought my 2020 Jaguar E-Pace here to be serviced and the staff was fantastic. Ruby went above and beyond to make sure that I as well as my car were well taken care of. I couldn't locate my extended service plan paperwork so Ruby took the time to call each warranty company until she located my plan. Their communication was excellent throughout the process. I will definitely continue to do business with Land Rover Schaumburg.
Great service, very professional, always easy to contact, loved the atmosphere and people working at the dealer store, service was well done, Stephan is the best!
Stephen in service is a pleasure to work with! I’m never disappointed when I’m dealing with him! I’ll be back for my next service need!
Great professional honest service
Adam Reed was a stellar brand rep to deal with and made the purchase very smooth. The make ready of my vehicle was impeccable. Sending my friends here.
Good vibe .. easy to work with. Excellent service Good vibe .. easy to work with. Excellent service Good vibe .. easy to work with. Excellent service Good vibe .. easy to work with. Excellent service.
Courteous and accommodating my SUV repair. Kept me updated and informed throughout. Carlo was helpful in working with me and setting me up with a loaner.
The dealership is a really clean and modern facility. Very well maintained and represents the brand well. Easy to find and navigate. Family friendly as well. David was fantastic!! Answered all my questions, and got me in the right car for my family. Will definitely be back to buy from him again!
This dealership was very good. There customer service is excellent int opinion. I would take my vehicle there everytime!!! They know what they are doing.
Simply the most clean, organized, helpful, knowledgeable, and quick automotive service I have ever had!! I will definitely be a permanent customer. I left feeling confident my Jaguar had been fully serviced and was provided with a complimentary loaner car so I was not stranded at the dealership.
Great customer service. Car could not be worked on the same day, but ruby offered a loaner car and kept in touch throughout the inspection process
He is good and received and welcomes in gesture and they are good and working also have a good I will recommend to my friends
This was the cleanest, kindest, organized, and efficient service I have ever experienced. Will never go anywhere else.
Very cooperative with the buying process, service is backed up at the moment. Communication on the service side could be improved. We’ll see if I use them in the future.
Carlo is professional, thorough, and keeps me informed at every step of the process. He explains what the technicians did and the approximate time ranges.
I recently purchased my Jaguar so I’m still learning the ropes for this service location. Carlo is an excellent service agent. He patiently explained options and answered all of my questions. I would recommend having your car serviced at Land Rover Schaumburg.
If you're looking to purchase a vehicle without the pressure that sales people are notorious for, look for Jacqueline! She is knowledgeable and professional. The price she shares with you is the price you get - no hidden fees that we all dread. Jacqueline is highly devoted to what she does and it really shows. I highly recommend visiting her as she will listen to what you have to say and will work hard to meet your needs!
The customer service provided by Ruby exceptional! Unfortunately they didn't have the part I needed for my velar, but I'm hoping they will get it in soon so my issue can be resolved.
This dealership/ service center is second to none. I drive from Milwaukee Wisconsin to have my Range Rover serviced as the customer service and quality of work are unequaled.
We traded in our 2014 Evoque with a 2021 Velar. In 2014 we bought the Evoque from Chris Peterson in Naperville. It was a great experience working with him. When we found out that he has moved to Schaumburg a few years ago. We called him and set up an appointment. Whole buying experience was great. We were in and out of the dealership in a few hours. All the staff was very courteous. We highly recommend them. Laura and Sam
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