Customer Testimonials
They were extremely knowledgeable about the cars, very attentive and easy to work with. I would recommend this dealership to family and friends and also use in my furture purchase
Sam was great to deal with and I rarely have great experiences with dealerships.
I have never experienced such a disappointing level of customer service from a Land Rover dealership. My vehicle was kept overnight, and I was assured it would be ready and delivered on time today. Unfortunately, that never happened.
What makes this experience even more frustrating is the complete lack of communication from my service advisor. No updates, no phone calls, and no explanation about why my vehicle was delayed. As a customer, I should not have to chase down the dealership just to find out what is happening with my own vehicle.
The overall service was unacceptable, unprofessional, and showed ... Read More Google - Nov 5, 2026
Great experience with Juan and sales manger John. We love the new car. Will recommend to friends and family
We had a wonderful experience purchasing our new car! We’ve worked with Phil in the past, and he consistently makes the process smooth, efficient, and stress-free. Everyone we interacted with was welcoming and eager to help. Thank you, Phil and the entire team, for another great experience!
The transaction was smooth and everyone cared. Staff made my experience pleasurable Thank you No
Had a great experience with Land Rover Schaumburg. They sent me videos set up transportation and followed through with everything we discussed. Will definitely buy a car from them again.
Awesome! Romino was great. He had the car we were interested in waiting for us when we got there. A test drive and a short conversation later made it the fastest car purchase I've ever had. Would definitely go back.
Ben Singer our salesman made the process easy. Very straightforward and ensured that the vehicle was in excellent condition prior to delivery. Ben was great
This was such a great experience! David was truly amazing. He went above and beyond for me to get my new car! He made the transition with my old car to my new one so easily! He was so kind enough to drive up and personally deliver it. I can’t even stress how great he was!
Great experience. Sam did a great job as well as the finance department. The team was very professional.
Ben was very knowledgeable on specs and details of the vehicle. He was very professional and easy to work with and answered all of the questions asked which lead to the purchase of the vehicle.
From the second we walked in, the dealership provided a great experience. We were greeted immediately by staff, and they instantly helped us locate the exact car we had seen posted on their website. Our salesman was incredibly knowledgeable about the vehicle and truly went the extra mile for us. He handled the financing smoothly, made sure the car was perfectly detailed before we left, and went way above and beyond for customer service. When I asked for a Diet Coke, they didn't have any in the building, but he actually went out of his way to get me ... Read More Google - Oct 19, 2026
Friendly and professional! Sam did an excellent job helping us get the right vehicle and walking us through the details.
Great people, especially Phil Merza
⭐⭐⭐⭐⭐
I cannot say enough great things about Benni at Land Rover Schaumburg! His professionalism, attention to detail, and genuine commitment to customer satisfaction are truly exceptional. Benni consistently goes above and beyond to make every service experience seamless, stress-free, and enjoyable.
It's rare to find someone who takes such personal pride in ensuring their clients are taken care of. His communication, responsiveness, and willingness to go the extra mile set him apart.
**Benni is the definition of a five-star service advisor and a tremendous asset to Land Rover Schaumburg.** If you're looking for a truly first-class customer experience, ... Read More Google - Oct 14, 2026
Absolutely perfect in every way.
Great team, easy to work with and very resourceful. They listened to our needs and went above and beyond
David was extremely professional, respectful and courteous while being helpful the entire way from start to finish in the process. A true asset to Land Rover Schaumburg.
Lev made this process easy. He explained everything thoroughly and it was a smooth experience. I highly recommend Land Rover in Schaumburg.
I had a wonderful experience with the dealership as well as Lev. It was an easy process. Highly recommend them!
Brian Lieberman was beyond knowledgeable with every aspect and specification of my purchased vehicle including tech features, performance details and even small details like the location of charging stations. He explained all aspects in clear, everyday terms that I was able to grasp. He was professional and patiently listened to my every question and showed supreme expertise with his answers. I have bought 5 other Range Rovers previously and Brian by far is the BEST!
Everything was nice ?? The experience was nice, everything went well and I wasn't there long
Typical car dealer. Nothing unique
Lev was the best! He was very helpful and took care of the whole process.
John and Austin are great to work with!
Benjamin is a true professional. He's extremely patient and thorough. I highly recommend him.
Absolutely positively EXCEPTIONAL customer service. LOVED every minute of my visit
Great to work with, fast and helpful The sales and finance team were great and helpful.
Our sales rep, Austin, was very helpful and delivered exceptional service. We love our defender!
We are ecstatic with our experience at Jaguar/Land Rover of Schaumburg from start to finish. From the moment we contacted them to view a vehicle, service was professional, expedient, and kind. Austin's excellent knowledge of their fleet and his attention to our needs/wants actually brought us to the car we purchased as we had another in mind when arriving. We then worked with Steve and his experience in the market and candor was second to none. Finally, Stan's expertise in the finance department helped make one of the most stressful parts of a car purchase totally ... Read More Google - Sep 19, 2026
Great people to do business with. The best experience I have ever had with buying a vehicle. Thank you, Sam and Mike.
Sam at Land Rover Schaumburg was fantastic! Very professional, knowledgeable, and friendly. His presentation was excellent, and he made the entire experience smooth and enjoyable. I'm very happy with the service and highly recommend Sam to anyone looking for a Land Rover!
Best car buying experience ever. My sales professional, Lev Akdemir, was awesome. No nonsense when it came to making the deal, incredibly informative and supportive when it came to selecting options and a phenomenal communicator during the period when my Defender was being manufactured and during shipment. Exceptionally warm and kind, even with post delivery follow up. I highly recommend Zeigler’s Schaumberg Land Rover / Jaguar dealership and Lev Akdemir specifically. Thank you!
Excellent service! Phil Merza was very professional and knowledgeable. We got through the process quickly, and Stan did a great job with the paperwork. We bought a used Hyundai Tucson with 3600 miles for a great price. Thank you!
Best car buying experience ever. My sales professional, Lev Akdemir, was awesome. No nonsense when it came to making the deal, incredibly informative and supportive when it came to selecting options and a phenomenal communicator during the period when my Defender was being manufactured and during shipment. Exceptionally warm and kind, even with post delivery follow up. I highly recommend Zeigler’s Schaumberg Land Rover / Jaguar dealership and Lev Akdemir specifically. Thank you!
I accompanied my business partner to Land Rover Schaumburg while he was considering a 2024 Range Rover Sport SV Edition One Carbon Bronze. We visited the dealership twice and were prepared to move forward if everything went well. Yuri handled the sales process professionally and made a very positive impression.
The experience changed completely when JP became involved. Although the dealership had approved our late visit in advance, JP made it obvious that our presence was an inconvenience. His tone was confrontational, his questions about purchasing and payment were abrupt, and he repeatedly focused on wanting to leave rather than assisting ... Read More Google - Sep 15, 2026
Very Disappointing Experience With Management
My business partner and I visited the dealership on Friday to look at several vehicles. Sales representative Yuri greeted us and provided detailed information about the cars. He was polite, professional, knowledgeable, and very helpful throughout our visit. We looked at several options and test-drove a couple of vehicles.
We were particularly interested in a 2024 Range Rover One Carbon Edition and took it for a test drive. Since it was getting late, we agreed to return the following day.
The next day, we called Yuri before coming because the dealership was getting close to closing ... Read More Google - Sep 15, 2026
Phil was very kind and very easy to work with. Just the right approach.
Flew into Chicago to pick up this model s that was described as super clean and it most definitely was not described accurately. To start the 6k upgraded wheels all have very bad curb rash when they claimed only 1 wheel had very minor. Can’t forget to mention the front bumper that was “clean” has a ton a scrapes and a hole in the bottom of it. Rock chips in the glass and brand new wiper blades that they replaced that hit the hood every pass of the windshield. Was told this went though a 165 Point inspection yet a lot ... Read More Google - Sep 9, 2026
Did a good job of communicating but when the trim was missing on the back window so it would not close they were no help. Maybe it was I was an out of state buyer.
Good except for misrepresenting that a replacement part was not being made any more when in fact it was. Turned out that they just didn't want to go through the hassle of replacing it. Would appreciate better transparency and honesty.
We had an amazing experience buying our car thanks to David Kaminski! We truly appreciated his calm, friendly demeanor throughout the entire process. He was incredibly polite, patient, and kind. Honestly, his fantastic personality is what really sold us the car. We never felt pressured, which made all the difference. Thank you, David!
My car buying experience at Land Rover Jaguar Schaumburg was superb. From the moment we stepped into the dealership until the moment I drove my new vehicle out of the building, it was clear that providing the best purchase experience was everyone’s top priority.
Well a true testament to their professionalism is when I arrived they were closing and still helped me identify the car I was looking for. They went beyond what they required to do and invited me back meanwhile sending me all of the information on the truck I wanted. When I came back the entire process from sales to finance was seamless! The entire team was amazing!
If first class organization with excellent communication They have excellent follow up with the customer
Excellent showroom. Great model selection. Excellent sales experience Kevin is an excellent salesman. Would absolutely recommend the dealership to anyone. I bought a Defender (for cash) when they came out from another dealership. Not a great experience. This one is how it should have been
Phil was extremely knowledgeable and professional. He was always very prompt with follow up requirements, and the dealership was also very professional in every regard. Exactly what I expect from a Range Rover dealership.
Wonderful dealership to deal with. Couldn’t find the vehicle locally so we reached out to Schaumburg Land Rover and one of the easiest long distance transactions I’ve ever made. Their salesman Lev was great and so easy to work with. I highly recommend this dealership and Lev!!
Kevin n was an excellent salesman.akso the financial and computer men.i will recommend.
Did not know what to expect with JLR Schaumburg as this is my 5th Jaguar and had been going to the Chicago dealer for years this was a great experience
What I expected. Sam answered all the questions we had. The sales person, Sam was very responsive.
Sam was very knowledgeable and friendly. The manager went the extra mile to make the deal and a happy customer.
I had a great experience buying my new car here! Kevin made the entire process smooth and easy, and everyone I worked with was friendly, professional, and helpful. I never felt pressured or rushed, and they made sure I was comfortable with everything before leaving. I’m extremely happy with my purchase and would definitely recommend this dealership to anyone looking for a new vehicle.
Friendly, Professional, Effective, responsive Buying and selecting the car was a pleasant experience with Phil Merza.
I was forced to buy a vehicle that I didn't pick. I told Kevin and Michael that my family and I all wouldn't fit in it and when I told Michael that I have to think about it he sat down and said what is there to think even though I told him that I needed a van or a three seater SUV he picked a tiny two seater SUV. When I paid with my debit card I ask Kevin if I could change he said no . Then he took me with Michael to sign the papers. It ... Read More DealerRater - Aug 7, 2026
Our sales adviser, Hunter, knew the vehicle extremely well. He took his time and helped make the deal happen. The courtesy and knowledge we received was above any other dealer we encountered. We also met Ken Ferrari. And again his caring and help was genuine. Thanks for keeping the lights on late.
My wife and I had a truly great experience buying our new vehicle at Jaguar Land Rover Schaumburg. From the very beginning, Lev Akdemir (our sales consultant) made the financing options clear, straightforward, and easy to understand. There wasn’t a lot of back and forth or pressure — everything was laid out cleanly before I even stepped into the dealership.
Once we arrived, the experience at the dealership itself was exceptional. The process didn’t take long and the entire visit felt smooth and professional. It’s rare to have a car‑buying experience that feels this relaxed and efficient, ... Read More DealerRater - Aug 7, 2026
Excellent It was an amazing experience, John and his staff were outstanding It was a great experience
I received excellent customer service from Austin Kushibab. He was kind, courteous and professional. He answered all of my questions, and my sales transaction did not take long.
Easy to work with. Accommodating. Easy purchase - made buying a pleasure would recommend to friends
Very professional and personal, helpful beyond and above. It was a experience 10 + I am very satisfied!
Professional smooth easy process with exceptional customer service Adam was very attentive and professional with exceptional customer service. He made sure that everything was a smooth easy process for me, helping me understand all the paperwork and how to properly use all the functions on the vehicle before driving off the lot.
The service is not good, they didn't clean my car, that's why I took it in:(
I would like to give minus star if possible as they don’t know how to provide service to customers after completing all the paperwork and wasting 4 hrs they didn’t provide the car worst service ever
100% Fair no haggling upfront at all levels. Lev was great! Glad I went there
My salesman Phil stopped communicating once I bought my car. 3rd car I bought from this dealership Disappointed on how this was handled Thank you
Throughout the process, the dealership staff, notably David, were efficient and communicative - which was appreciated.
Superb service from the entire team here, they looked after us so well, before, during, and after the deal.
Lev was professional, courteous and knowledgeable. He gave me a very fair price for my trade in vehicle. I was very happy with the whole experience.
Great dealership. They know their products they were very cordial and answered every question that me and my wife had which led us to buying a Range Rover Sport from.
Excellent buyer experience, exceptional facility and superior staff all around. I recommend anyone to purchase their next vehicle from Land Rover Schaumburg IL.
Elijah was very kind, communicative and helpful. Got me the car I wanted and has made me certain to come back to this dealership for any car purchases and recommend my friends. Very respectful, very kind and everyone made the experience feel like an event not just a car sale
I thought the sales approach was balanced; the facility is clean and organized; quality vehicles
Phil was superb. He did a fantastic job. I would rank him five star plus
Salesman Chris Anderson was very professional & helpful. Only negatives were: car delivered today with no owners manual , and 1 key did not work because of old battery.
Very Disappointing experience. I have purchased multiple vehicles from here, never again. No follow up or help.
Flexible, willing to do the work to find the car I wanted Open and transparent communication on pricing
My experience with the dealership and Chris Anderson has been easy, enjoyable. He always answered my questions promptly. Chris has been a great Salesman to work with. I am grateful for that. He has always been professional, kind and knowledgeable. Thank you Chris Anderson!
I always receive a feedback survey link after my service visits, and given this experience, I am no longer surprised that I did not receive one this time.
I booked a 9:00 AM Saturday service appointment for my Range Rover Evoque for an oil change and brake inspection/service. I arrived on time at 8:55 AM, only to find the service area closed. Around 9:30 AM, the service shutter finally opened and vehicles started being moved in.
I waited patiently until around 9:45 AM, but no one contacted me to understand what service was needed. In my past experience, the service advisor would first ... Read More Google - May 30, 2026
Courteous, knowledgeable, non pushy. They are in it to make money, we probably got a fair deal, would have liked a better one but doesn't everyone?
Austin was great to work with. He understood exactly what I was looking for. In addition, he was very knowledgeable, easygoing, & a breath of fresh air compared to previous dealers I had worked with.
Best car buying experience ever. I felt comfortable and not pressured. Very attentive and thorough
Very easy, fast. Seemed very honest and honorable. No more to say Whisky tango foxtrot
Great experience. David was amazing. Made the experience straight forward. Was very knowledgeable. Remembered me from my last visit. Stan was great to work with and made the paperwork a breeze. Hunter was a wiz at the tech stuff Thank you all.
Very professional and always answer questions promptly They even set up the transport of my car from IL to TX.
Excellent selection of vehicles. Professional, attentive and courteous staff. Elijah was the best and was very patient. Michael was also very helpful. Will defiantly refer my friends to them.
The team at Ziegler Land Rover was outstanding. They answered all of my questions and provided a great value.
I have purchased more than 19 vehicles from this Dealership and every single time I was completely satisfied with my purchase and service.
Excellent service! Elijah was amazing, as well as Hunter they were knowledgeable, friendly, professional and so nice to work with
Kevin (the salesman) was extremely unprofessional. He requested my social security number multiple times over the phone. He left early, knowing I was interested in purchasing and did everything humanly possible to dissuade me from purchasing as he knew he would not receive the commission. He claimed to have run my credit and stated I was denied due to having “bad credit”. After I told him I was still going to test drive the unit he tried his best to talk me out of it stating there was no point because my credit was so bad, I wouldn’t get ... Read More DealerRater - May 5, 2026
We’ve worked with Adam for many years! He provides exceptional customer service with none of the usual pressure you get from other car dealers.
Making the trade could not have been easier. Lev Akdemir was wonderful and so helpful. Everyone I encountered was friendly and willing to help. Nothing was high pressure. Things were explained to me very clearly and in-depth. I will recommend JLR Schaumburg to anyone who asks.
My experience with Kevin gave me entirely new perspective on buying a car. I used to cringe at the thought of car shopping. Now I enjoy it. Kevin made it the highlight of my year. I may go back every couple weeks to say hello. I will be getting my next car from Kevin.
Good, professional customer service. I highly recommend this dealership. Sam Bedro was very helpful , I would call on him again. Highly recommended